ABOUT
US
We are a Customer Experience consultancy that serves businesses in a variety of industries around the world. Olga Potaptseva, our Founding Director, and the team have over 20 years of experience in the field of Customer Experience.
We can assist you in implementing your customer experience initiative in the quickest, simplest, and most effective way with our Agile CX Implementation Toolkit. We conduct research, guide, and deliver meaningful experiences, as well as develop strategies to transform your company into a customer-centered organization.
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JOIN THE FIRST CX LIBRARY
CXpanda is a European Customer Consultancy project. We are going to be the first virtual library for the community of CX professionals. CXpanda will make reliable CX knowledge accessible, from basic definitions to practical case studies. AI-enabled search capability will ensure simplicity and convenience.
Sign up for the early access free membership and find out more!
Scott Fleming
Bank of Cyprus UK,
Chief Customer Officer
Olga made an immediate impact in driving the customer agenda at Bank of Cyprus UK and it was just unfortunate we did not get to work together for longer. I'd have no hesitation in recommending or working with Olga in the future.
Tina Dorrington
Domestic & General, Customer Experience Manager, UK
Olga has proven ability in designing the contact center experience thereby improving both internal and external customer experiences.
Holly Richardson
Unilever, Regional digital and CX lead, UAE
Working with Olga has been an absolute life-saver for me. She is very flexible, very knowledgeable and also at a much cheaper rate.
Vaishali Meswani
Post Office UK
Quadrangle
I read Olga's CX2 book chapter and absolutely loved it. It's one thing to say we need to engage stakeholders and create allies, but the level of detail and practical guidance Olga goes into makes it so usable. I love how she go through the whole engagement journey as if she's holding the reader's hand.