Customer Experience 3
This book about the experiences wins, and failures of 28 CX thought leaders should open new CX perspectives for you, even if you are a seasoned CX professional.
by 28 International CX Professionals
by Ian Golding
For over 24 years Ian Golding has been helping organizations put customers and employees at the
forefront of their business. His book is a brilliant comprehensive resource and a CX handbook.
The Dark Side of CX
this book is a practical how-to guide to avoiding and resolving many common CX mistakes. It features a number of case studies, real-life relatable examples, and thought-provoking questions.
by Michael G. Bartlett