Image by Tofan Teodor
BOOKS
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Customer Experience 3

This book about the experiences wins, and failures of 28 CX thought leaders should open new CX perspectives for you, even if you are a seasoned CX professional. 

by 28 International CX Professionals

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Customer What? 

by Ian Golding

For over 24 years Ian Golding has been helping organizations put customers and employees at the

forefront of their business. His book is a brilliant comprehensive resource and a CX handbook. 

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The Dark Side of CX

this book is a practical how-to guide to avoiding and resolving many common CX mistakes. It features a number of case studies, real-life relatable examples, and thought-provoking questions.

by Michael G. Bartlett