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Ian Golding's Masterclass

Bringing CX theory to your organization is not enough - it's the CX program results everyone is waiting for! 
Everything starts with understanding the customer and effectively doing the customer journey mapping.
It is also paramount to know how to prioritize the CX activities and execute them effectively. 
More information about all of this and more can be found in the Customer Experience.

The course is designed by our partner Ian Golding, a world-renowned Customer Experience Specialist. all graduates of the course will be given case studies, exercises, and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalized action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence, and credibility in the subject within your organization.