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Customer Needs Solutions was founded by Stephen Hewett, an expert in customer experience and business strategy. CNS is the fruit of discussions led by Stephen with a group of CX experts, digital gurus, and business strategists who were tackling the question: "What do businesses need right now?" As customer needs are changing with increasing frequency, CNS helps to guide businesses toward continued success.

 

ECC partners with CNS for its unique approach to understanding customer needs and research. We use this understanding in aligning business processes to customer outcomes and uniting organizational silos.