Founded in 2012, Customer Experience Consultancy has worked with, guided, mentored, and inspired, organizations and customer experience practitioners in over 35 countries worldwide.

Underpinned by the belief in ‘doing what is right for our clients, their people and their customers’, CEC operates as a specialist in ‘operationalizing the customer experience’ – turning talk into demonstrable action.

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CEC has experience deploying and managing customer experience programs; developing knowledge transfer (training) solutions; creating/embedding employee engagement and advocacy initiatives. CEC founder, Ian Golding and ECC founding director Olga Potaptseva conduct joint CX masterclasses for CX professionals supporting them on the journey to achieving their CX goals and giving them the tools to make their organizations more customer-centric.