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RESOURCES

CX ACTIONS ISSUE #1

Download the inaugural issue of CX Actions, our monthly newsletter. We make every effort to inform our readers about noteworthy CX insights, events, and activities. Every issue has a monthly topic on which a portion of the content is centered.

CX ACTIONS ISSUE #2- CHANGE MANAGEMENT

An agile approach to CX helps businesses to readily adapt at a moment’s notice to the perpetually changing environment we live in and stay competitive.
In CX, change management first and foremost needs to focus on meeting evolving customer needs by cross-departmental collaboration and employee empowerment. Find out more from our CX Actions newsletter's second issue.

CX ACTIONS ISSUE #3- CX AND INNOVATION

One of the few strategies left for businesses today to stay one step ahead of rivals and disruptive forces is to innovate around the customer experience. But what actually motivates effective innovation? Does innovation mean giving the

customer a fundamentally different way to accomplish their goals? More information on the subject can be found in our CX Actions newsletter's third edition.