The CX Goalkeeper had the great opportunity to interview Olga Potaptseva LinkedIn Headline: Agile CX Solutions| Top 25 CX Influencer | CX Consultant | Founder of CXpanda 🐼 | CX mentor | Best-selling author and Speaker Highlights: 00:00 Game Start 00:37 Olga's introduction 05:42 Olga's values 07:32 Definition of agility 08:43 Agility and CX 11:04 Leveraging Agility 16:25 Prioritizing 19:38 Olga's Agile Framework 20:29 First steps in agility 22:22 Agility Benefits 22:49 CX Panda 25:10 Joining CX Panda 26:10 Supporting CX Panda 26:53 Need content 28:48 Why Panda? :) 30:18 The Future of CX 31:19 Book Suggestion 32:35 Contact Details 32:54 Golden Nugget and much more on: https://www.cxgoalkeeper.com/OlgaPotaptseva ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership

It's super common to hear business owners say, "customers are at the heart of everything we do" or "the customer is always right." But even with this mindset, CX is often left behind – it needs to be invited to sit at the leadership table and get involved in more conversations. Why? Because it’s what connects employees, customers, and operations. In this episode of CX Education, we’re joined by Olga Potaptseva, the founding director of European Customer Consultancy (ECC). Olga disc