Creating Customer-Centric Harmony
Leadership
Leaders working with us will: Grow their organizations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Our approach revolves around activating five key pillars that are essential for fostering customer-centricity:
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Welcome to European Customer Consultancy (ECC), your trusted partner in consultancy services. With a proven track record since 2017, we specialize in collaborating with large, complex organizations worldwide to develop customer-informed operating models. At ECC, we believe in activating five fundamental pillars to cultivate customer-centricity: Leadership, Technology, People & Culture, CX Management & Processes.
About Us
About Us
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European Customer Consultancy (ECC) helps organisations across industries become more customer-centric. We're dedicated to cultivating harmonious businesses that prioritise the customer experience above all else. This commitment to customer-centricity is reflected in our approach, which activates the five key pillars of leadership, technology, processes, people & culture, and experience management. It's the secret to thriving in today's ever-evolving business landscape.
About Us
Creating Customer-Centric Harmony
European Customer Consultancy (ECC) helps organisations across industries become more customer-centric. We're dedicated to cultivating harmonious businesses that prioritise the customer experience above all else. This commitment to customer-centricity is reflected in our approach, which activates the five key pillars of leadership, technology, processes, people & culture, and experience management. It's the secret to thriving in today's ever-evolving business landscape.
About Us
About Us
From Organisational Complexity to Harmony
At European Customer Consultancy (ECC), we help organisations cut through complexity and create customer-centric harmony. Since 2017, we’ve partnered with leading brands in financial services, retail, SaaS, pharma, and the public sector — turning challenges into measurable results. We understand the reality many businesses face: - Systems and data that fail customers and employees - Change initiatives without real buy-in - Products and services underperforming without a growth path - Teams working in silos instead of solving problems together - Processes that add friction instead of clarity That’s where we come in. We activate five pillars that restore harmony across the business — aligning people, processes, technology, leadership, and customer experience for sustainable growth.
Strategic Partnerships
Our Strategic Partners
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Coaching leaders to build trust and resilience during change.
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Systems and data that don’t serve customers or employees.
Simplifying IT, AI, and data to deliver value with realistic roadmaps.
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Fixing the root causes of churn and creating systems that respond to real needs.
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Designing blueprints and optimisations that clear the path and enable sustainable growth.
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Building collaboration, shared accountability, and readiness to embrace transformation.
Explore Services We Offer
We specialise in guiding businesses through transformation into harmonious organisations by activating the key pillars of customer-centricity: leadership, technology, processes, people & culture, and experience management.
Startegic Partnerships
Explore Services We Offer
We specialise in guiding businesses through transformation into truly harmonious organisations. The outcome? Higher profitability, stronger customer value and retention, improved operational efficiency, and long-term loyalty — all powered by employees who are engaged, motivated, and ready for change. At ECC, we don’t just advise; we make it happen — and we care deeply about your success.
About Us
ECC (European Customer Consultancy) helps organisations across industries become more customer-centric. We're dedicated to cultivating harmonious businesses that prioritise the customer experience above all else. We don't just meet customer expectations; we create memorable experiences that resonate long after the interaction ends. By strategically investing in our resources and ensuring that every action adds value, we not only satisfy our customers but also bolster our own success. This commitment to customer-centricity is reflected in our approach, which activates the five key pillars of leadership, technology, processes, people & culture, and experience management. It's the secret to thriving in today's ever-evolving business landscape.
Our Clients
Join Harmonious Organisations Working With Us
Our Clients
Join Harmonious Organisations Working With Us
Our Clients
Join Harmonious Organisations Working With Us
About Us
ECC (European Customer Consultancy) helps organisations across industries become more customer-centric. We're dedicated to cultivating harmonious businesses that prioritise the customer experience above all else. We don't just meet customer expectations; we create memorable experiences that resonate long after the interaction ends. By strategically investing in our resources and ensuring that every action adds value, we not only satisfy our customers but also bolster our own success. This commitment to customer-centricity is reflected in our approach, which activates the five key pillars of leadership, technology, processes, people & culture, and experience management. It's the secret to thriving in today's ever-evolving business landscape.
Explore Services We Offer
We specialise in guiding businesses through transformation into harmonious organisations by activating the key pillars of customer-centricity: leadership, technology, processes, people & culture, and experience management.
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Leaders working with us will: Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Leaders in technology, transformation and CX will gain solutions that truly enhance customer experiences.
We foster productive communication with stakeholders, encourage seamless collaboration across departments, improve the likelihood of successful technology implementation from the start, and help manage risks along the way.
Leaders in technology, transformation and CX will gain solutions that truly enhance customer experiences.
We foster productive communication with stakeholders, encourage seamless collaboration across departments, improve the likelihood of successful technology implementation from the start, and help manage risks along the way.
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.
Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Clients working with us can
achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.
Achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
We help businesses to create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.
Create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.
About Us
From Organizational Complexity to Harmony
At European Customer Consultancy (ECC), we help organizations cut through complexity and create customer-centric harmony.
Since 2017, we’ve partnered with leading brands in financial services, retail, SaaS, pharma, and the public sector — turning challenges into measurable results.
We understand the reality many businesses face:
-
Systems and data that fail customers and employees
-
Change initiatives without real buy-in
-
Products and services underperforming without a growth path
-
Teams working in silos instead of solving problems together
-
Processes that add friction instead of clarity
That’s where we come in.
We activate five pillars that restore harmony across the business — aligning people, processes, technology, leadership, and customer experience for sustainable growth.
Leadership
Coaching leaders to build trust and resilience during change.
Explore Services We Offer
We specialise in guiding businesses through transformation into truly harmonious organisations. The outcome? Higher profitability, stronger customer value and retention, improved operational efficiency, and long-term loyalty — all powered by employees who are engaged, motivated, and ready for change. At ECC, we don’t just advise; we make it happen — and we care deeply about your success.