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Creating Customer-Centric Harmony

Leadership

Leaders working with us will:  Grow their organizations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

Our approach revolves around activating five key pillars that are essential for fostering customer-centricity:

Welcome to European Customer Consultancy (ECC), your trusted partner in consultancy services. With a proven track record since 2017, we specialize in collaborating with large, complex organizations worldwide to develop customer-informed operating models. At ECC, we believe in activating five fundamental pillars to cultivate customer-centricity: Leadership, Technology, People & Culture, CX Management & Processes.

About Us

About Us

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European Customer Consultancy (ECC) helps organisations across industries become more customer-centric. We're dedicated to cultivating harmonious businesses that prioritise the customer experience above all else.  This commitment to customer-centricity is reflected in our approach, which activates the five key pillars of leadership, technology, processes, people & culture, and experience management. It's the secret to thriving in today's ever-evolving business landscape.

About Us

Creating Customer-Centric Harmony

European Customer Consultancy (ECC) helps organisations across industries become more customer-centric. We're dedicated to cultivating harmonious businesses that prioritise the customer experience above all else.  This commitment to customer-centricity is reflected in our approach, which activates the five key pillars of leadership, technology, processes, people & culture, and experience management. It's the secret to thriving in today's ever-evolving business landscape.

About Us

Welcome to European Customer Consultancy (ECC), your trusted partner in consultancy services. With a proven track record since 2017, we specialize in collaborating with large, complex organizations worldwide to develop customer-informed operating models. At ECC, we believe in activating five fundamental pillars to cultivate customer-centricity: Leadership, Technology, People & Culture, CX Management & Processes. 

About Us

Creating Customer-Centric Harmony

Strategic Partnerships

Our Strategic Partners

  • Leaders working with us will:  

    Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

     

    Who is it for: senior leadership team in any organisation.

     

    Services we offer: 

    Empowering leaders through customer-centric strategy and transformation:

    -Customer-centricity assessment 

    -Customer-centric strategy

    -Customer-centric transformation and change management

    -Leadership networking and coaching 

    -Customer-centric operating model design

    Leaders working with us will:  
    Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
     

  • Leaders working with us will:  

    Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

     

    Who is it for: senior leadership team in any organisation.

     

    Services we offer: 

    Empowering leaders through customer-centric strategy and transformation:

    -Customer-centricity assessment 

    -Customer-centric strategy

    -Customer-centric transformation and change management

    -Leadership networking and coaching 

    -Customer-centric operating model design

    Leaders in technology, transformation and CX will gain solutions that truly enhance customer experiences.

    We foster productive communication with stakeholders, encourage seamless collaboration across departments, improve the likelihood of successful technology implementation from the start, and help manage risks along the way.

  • Leaders working with us will:  

    Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

     

    Who is it for: senior leadership team in any organisation.

     

    Services we offer: 

    Empowering leaders through customer-centric strategy and transformation:

    -Customer-centricity assessment 

    -Customer-centric strategy

    -Customer-centric transformation and change management

    -Leadership networking and coaching 

    -Customer-centric operating model design

    Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.

  • Leaders working with us will:  

    Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

     

    Who is it for: senior leadership team in any organisation.

     

    Services we offer: 

    Empowering leaders through customer-centric strategy and transformation:

    -Customer-centricity assessment 

    -Customer-centric strategy

    -Customer-centric transformation and change management

    -Leadership networking and coaching 

    -Customer-centric operating model design

    Clients working with us can  

     achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.

  • Leaders working with us will:  

    Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

     

    Who is it for: senior leadership team in any organisation.

     

    Services we offer: 

    Empowering leaders through customer-centric strategy and transformation:

    -Customer-centricity assessment 

    -Customer-centric strategy

    -Customer-centric transformation and change management

    -Leadership networking and coaching 

    -Customer-centric operating model design

    We help businesses to create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.

Explore Services We Offer

We specialise in guiding businesses through transformation into harmonious organisations by activating the key pillars of customer-centricity: leadership, technology, processes, people & culture, and experience management. 

Let's Chat

Let's Chat

contact us now and let us share more details about our innovative harmony method for achieving sustainable success.

contact us now and let us share more details about our innovative harmony method for achieving sustainable success.

Startegic Partnerships

Explore Services We Offer

We specialise in guiding businesses through transformation into harmonious organisations by activating the key pillars of customer-centricity:

leadership, technology, processes, people & culture, and experience management.

About Us

ECC (European Customer Consultancy) helps organisations across industries become more customer-centric. We're dedicated to cultivating harmonious businesses that prioritise the customer experience above all else.  We don't just meet customer expectations; we create memorable experiences that resonate long after the interaction ends. By strategically investing in our resources and ensuring that every action adds value, we not only satisfy our customers but also bolster our own success. This commitment to customer-centricity is reflected in our approach, which activates the five key pillars of leadership, technology, processes, people & culture, and experience management. It's the secret to thriving in today's ever-evolving business landscape.

Our Clients

Join Harmonious Organisations Working With Us

Our Clients

Join Harmonious Organisations Working With Us

Our Clients

Join Harmonious Organisations Working With Us

About Us

ECC (European Customer Consultancy) helps organisations across industries become more customer-centric. We're dedicated to cultivating harmonious businesses that prioritise the customer experience above all else.  We don't just meet customer expectations; we create memorable experiences that resonate long after the interaction ends. By strategically investing in our resources and ensuring that every action adds value, we not only satisfy our customers but also bolster our own success. This commitment to customer-centricity is reflected in our approach, which activates the five key pillars of leadership, technology, processes, people & culture, and experience management. It's the secret to thriving in today's ever-evolving business landscape.

Explore Services We Offer

We specialise in guiding businesses through transformation into harmonious organisations by activating the key pillars of customer-centricity: leadership, technology, processes, people & culture, and experience management. 

Leadership

Leaders working with us will:  Grow their organizations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

Welcome to European Customer Consultancy (ECC), your trusted partner in consultancy services. With a proven track record since 2017, we specialize in collaborating with large organisations worldwide to develop customer-informed operating models. At ECC, we believe in activating five fundamental pillars to cultivate customer-centricity: Leadership, Technology, People & Culture, CX Management & Processes. 

  • Leaders working with us will:  

    Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

     

    Who is it for: senior leadership team in any organisation.

     

    Services we offer: 

    Empowering leaders through customer-centric strategy and transformation:

    -Customer-centricity assessment 

    -Customer-centric strategy

    -Customer-centric transformation and change management

    -Leadership networking and coaching 

    -Customer-centric operating model design

    Leaders working with us will:  
    Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
     

    Leaders working with us will:  Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

  • Leaders working with us will:  

    Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

     

    Who is it for: senior leadership team in any organisation.

     

    Services we offer: 

    Empowering leaders through customer-centric strategy and transformation:

    -Customer-centricity assessment 

    -Customer-centric strategy

    -Customer-centric transformation and change management

    -Leadership networking and coaching 

    -Customer-centric operating model design

    Leaders in technology, transformation and CX will gain solutions that truly enhance customer experiences.

    We foster productive communication with stakeholders, encourage seamless collaboration across departments, improve the likelihood of successful technology implementation from the start, and help manage risks along the way.

    Leaders in technology, transformation and CX will gain solutions that truly enhance customer experiences.

    We foster productive communication with stakeholders, encourage seamless collaboration across departments, improve the likelihood of successful technology implementation from the start, and help manage risks along the way.

  • Leaders working with us will:  

    Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

     

    Who is it for: senior leadership team in any organisation.

     

    Services we offer: 

    Empowering leaders through customer-centric strategy and transformation:

    -Customer-centricity assessment 

    -Customer-centric strategy

    -Customer-centric transformation and change management

    -Leadership networking and coaching 

    -Customer-centric operating model design

    Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.

    Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.

  • Leaders working with us will:  

    Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

     

    Who is it for: senior leadership team in any organisation.

     

    Services we offer: 

    Empowering leaders through customer-centric strategy and transformation:

    -Customer-centricity assessment 

    -Customer-centric strategy

    -Customer-centric transformation and change management

    -Leadership networking and coaching 

    -Customer-centric operating model design

    Clients working with us can  

     achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.

    Achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.

  • Leaders working with us will:  

    Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.

     

    Who is it for: senior leadership team in any organisation.

     

    Services we offer: 

    Empowering leaders through customer-centric strategy and transformation:

    -Customer-centricity assessment 

    -Customer-centric strategy

    -Customer-centric transformation and change management

    -Leadership networking and coaching 

    -Customer-centric operating model design

    We help businesses to create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.

    Create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives. 

About Us

Creating Customer-Centric Harmony

Explore Services We Offer

We specialise in guiding businesses through transformation into harmonious organisations by activating the key pillars of customer-centricity: leadership, technology, processes, people & culture, and experience management.