Our Services
We align people, processes, and technology to better meet customer needs.
We partner with enterprises, government entities, and investors to embed customer centricity and unlock measurable business results. Our services are designed to meet you where you are - whether starting the journey or scaling transformation.
Our Services
We offer our expertise in five principles of customer-centric harmony
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Leaders in technology, transformation and CX will gain solutions that truly enhance customer experiences.
We foster productive communication with stakeholders, encourage seamless collaboration across departments, improve the likelihood of successful technology implementation from the start, and help manage risks along the way.
Who is it for: Leaders in technology, transformation and CX
Services we offer:
Guiding customer-centric technology transformation:
-Organisational and customer needs assessment
-Customer journey mapping
-Capabilities vs customer needs mapping
-Readiness for change
-Functional requirements creation
-Navigating the complexities of requirements gathering, internal communication, trust management, launch and post-launch assessment
Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.
Who is it for: Leaders in technology, transformation and CX
Services we offer:
Empowering CX leaders with consulting, knowledge and tools:
-Customer centricity strategy
-Customer-centric transformation consulting
-Employee training and engagement workshops
-Customer journey mapping
-Voice of the customer, voice of the employee, voice of the process and voice for the business measurement programs
-CX program management
Market research
-CX metrics and ROI of CX
-Agile CX implementation
-CX education workshops
-CX knowledge base
Clients working with us can
achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.
Who is it for: Customer Operations, Process management, Project management, CX managers
Services we offer:
Cultivating seamless customer journeys through effective processes:
-Customer journey mapping and management
-Customer-centric process map creation
-Existing process alignment to customer needs
-Cross-functional collaboration facilitation
-Change management
-Effective set-up and management for contact centre business process outsourcing (BPOs)
We help businesses to create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.
Who is it for: Head of CX, HR director, Head of People and Culture, Internal communications manager
Services we offer:
Driving the shift toward a customer-centric culture
-Customer centricity strategy
-Customer-centric culture transformation roadmap
-Employee training and engagement workshops
-Keynote presentations
Internal communication planning and execution support
-CX metrics and ROI
-Customer-centric transformation and change management
-Leadership networking and coaching
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Leaders working with us will: Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Leaders working with us will: Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Empowering leaders through customer-centric strategy and transformation:
Customer-centricity assessment
Customer-centric strategy
Customer-centric transformation and change management
Leadership networking and coaching
Customer-centric operating model design
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Leaders in technology, transformation and CX will gain solutions that truly enhance customer experiences.
We foster productive communication with stakeholders, encourage seamless collaboration across departments, improve the likelihood of successful technology implementation from the start, and help manage risks along the way.
Leaders in technology, transformation and CX will gain solutions that truly enhance customer experiences.
We foster productive communication with stakeholders, encourage seamless collaboration across departments, improve the likelihood of successful technology implementation from the start, and help manage risks along the way.
Leaders in technology, transformation and CX will gain solutions that truly enhance customer experiences. We foster productive communication with stakeholders, encourage seamless collaboration across departments, improve the likelihood of successful technology implementation from the start, and help manage risks along the way.
Guiding customer-centric technology transformation:
Organsiational and customer needs assessment
Customer journey mapping
Capabilities vs customer needs mapping
Readiness for change
Functional requirements creation
Navigating the complexities of requirements gathering, internal communication, trust management, launch and post-launch assessment
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.
Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.
Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.
Empowering CX leaders with consulting, knowledge and tools:
Customer centricity strategy
Customer-centric transformation consulting
Employee training and engagement workshops
Customer journey mapping
Voice of the customer, voice of the employee, voice of the process and voice for the business measurement programs
CX program management
Market research
CX metrics and ROI of CX
Agile CX implementation
CX education workshops
CX knowledge base
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Clients working with us can
achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.
Achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.
Achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.
Cultivating seamless customer journeys through effective processes:
Customer journey mapping and management
Customer-centric process map creation
Existing process alignment to customer needs
Cross-functional collaboration facilitation
Change management
Effective set-up and management for contact centre business process outsourcing (BPOs)
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
We help businesses to create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.
Create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.
Create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.
Driving the shift toward a customer-centric culture:
-
Customer centricity strategy
-
Customer-centric culture transformation roadmap
-
Employee training and engagement workshops
-
Keynote presentations
-
Internal communication planning and execution support
-
CX metrics and ROI
-
Customer-centric transformation and change management
-
Leadership networking and coaching
-
Leadership
Leaders working with us will: Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Empowering leaders through customer-centric strategy and transformation:
-
Customer-centricity assessment
-
Customer-centric strategy
-
Customer-centric transformation and change management
-
Leadership networking and coaching
-
Customer-centric operating model design
Our Services
We offer our expertise in five principles of organisational harmony
Our Services
We offer our expertise in five principles of organisational harmony
Our Services
We offer our expertise in five principles of organisational harmony
Our Toolbox
Our Services
We offer our expertise in five principles of customer-centric harmony.
Operating Model Design
We simplify and normalize change by aligning your operating model with a deep understanding of customer and employee needs. Our approach prioritizes addressing key areas to achieve measurable organizational impact. Our methodology is grounded in the Harmonious Organizations Framework, which integrates key organizational elements to create a purpose-driven and customer-centric approach. Our services include: Customer experience design Optimized SOPs Operating model blueprints based on journey mapping Balanced project prioritization frameworks Transformation strategies and roadmaps for harmonious change Leadership frameworks focused on collaboration and alignment Human-centric technology requirements Change management frameworks and mentoring
CX Program Management
We provide practical tools and frameworks to help organizations integrate customer centricity into their operations. We use a 5-Step Customer Experience Management Framework, created by ECC. Tried and tested with organizations worldwide, this framework offers a step-by-step guide to understanding and enhancing CX. Our services include: Facilitating CX strategy workshops and design Developing governance, policies, and management frameworks Optimizing standard operating procedures and measurement systems Building leadership programs focused on customer-centricity Providing resources for agile CX implementation and awards applications
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Consulting - workshops and advisory
Workshops
Practical, engaging, and tailored to your needs. Our workshops bring leaders and teams together to build shared understanding, develop skills, and apply customer-centric practices to real business challenges.
You can expect:
-
Hands-on exercises that move theory into action.
-
Alignment around customer value as a driver of profitability.
-
Tailored frameworks for leadership, processes, people, tech, or CX management.
-
Immediate takeaways that teams can start applying the next day.
Workshops are ideal when you want to spark change, align stakeholders, and build momentum fast.
Consulting
Long-term transformation, built with you - not just for you.
Our consulting engagements go beyond strategy slides. We roll up our sleeves to design, implement, and embed solutions that last:-
Redesign operating models around customer, employee and business outcomes.
-
Prioritise initiatives for maximum value and efficiency.
-
Guide leaders and teams through change with trust and clarity.
-
Remove complexity, break silos, and build sustainable capabilities.
With consulting, we become an extension of your team - committed to your success, from first idea to full adoption.
-
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Courses & Bespoke Programs
At ECC, we create learning experiences that empower professionals to grow and succeed. Through our educational branch CXpanda, we offer online courses with certification for individuals looking to upskill in customer and commercial excellence. In addition, we design tailored workplace programs that build long-term capabilities across teams and organisations.
B2B Commercial Excellence Program
Our Commercial Excellence Program is a comprehensive 4-level journey — Diagnostic → Foundations → Practitioner → Master - created for B2B professionals across sales, marketing, service, distributor management, and commercial excellence. Each stage builds on the last, combining interactive lessons, real-world case studies, and practical tools.
The program equips you to align people, processes, and technology, strengthen customer relationships, and achieve sustainable growth with certification available at every level to mark your progress.
Explore if the program is the right fit for you. Book a call with us.
Through our educational branch CXpanda, we also support professionals preparing for the Certified Customer Experience Professional (CCXP) exam. These resources are designed not only for experienced CX leaders but also for aspiring professionals who want to deepen their knowledge and take the next step in their careers.
The CCXP Prep Course covers all five CXPA competency areas with videos, quizzes, audio materials, and practical templates that make complex concepts easy to apply. For those who prefer focused practice, the 100-Question CCXP Practice Pack provides exam-style questions to help test readiness and build confidence. Want guidance on your exam prep path? Let's talk.
Bespoke Programs
We also design custom education programs tailored to the unique needs of your organisation. Whether you’re onboarding new teams, engaging stakeholders, preparing for change, or driving alignment across departments, our bespoke programs help you move from insight to action.From activating the voice of the customer to adopting new technologies, we ensure your teams are equipped with the right skills, mindsets, and tools to deliver lasting results. Interested in a program designed just for your team? Book Free Consultation.
First CX Knowledge Base
Discover CXpanda, a CX educational resource developed by ECC. CXpanda offers:
-Library covering over 15 CX topics.
-Content exclusively created for CXpanda.
-All resources verified by top names in the industry.
With AI-powered search, you can effortlessly find answers to any CX question.
Discover CXpanda, a CX educational resource developed by ECC. CXpanda offers:
-Library covering over 15 CX topics.
-Content exclusively created for CXpanda.
-All resources verified by top names in the industry.
With AI-powered search, you can effortlessly find answers to any CX question.
First CX Knowledge Base
Let's Chat
Let's Chat
contact us to explore the comprehensive range of services we offer tailored to your needs.
Let's Chat
contact us to explore the comprehensive range of services we offer tailored to your needs.
Let's Chat
contact us to explore the comprehensive range of services we offer tailored to your needs.
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Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Leaders in technology, transformation and CX will gain solutions that truly enhance customer experiences.
We foster productive communication with stakeholders, encourage seamless collaboration across departments, improve the likelihood of successful technology implementation from the start, and help manage risks along the way.
Who is it for: Leaders in technology, transformation and CX
Services we offer:
Guiding customer-centric technology transformation:
-Organisational and customer needs assessment
-Customer journey mapping
-Capabilities vs customer needs mapping
-Readiness for change
-Functional requirements creation
-Navigating the complexities of requirements gathering, internal communication, trust management, launch and post-launch assessment
Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.
Who is it for: Leaders in technology, transformation and CX
Services we offer:
Empowering CX leaders with consulting, knowledge and tools:
-Customer centricity strategy
-Customer-centric transformation consulting
-Employee training and engagement workshops
-Customer journey mapping
-Voice of the customer, voice of the employee, voice of the process and voice for the business measurement programs
-CX program management
Market research
-CX metrics and ROI of CX
-Agile CX implementation
-CX education workshops
-CX knowledge base
Clients working with us can
achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.
Who is it for: Customer Operations, Process management, Project management, CX managers
Services we offer:
Cultivating seamless customer journeys through effective processes:
-Customer journey mapping and management
-Customer-centric process map creation
-Existing process alignment to customer needs
-Cross-functional collaboration facilitation
-Change management
-Effective set-up and management for contact centre business process outsourcing (BPOs)
We help businesses to create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.
Who is it for: Head of CX, HR director, Head of People and Culture, Internal communications manager
Services we offer:
Driving the shift toward a customer-centric culture
-Customer centricity strategy
-Customer-centric culture transformation roadmap
-Employee training and engagement workshops
-Keynote presentations
Internal communication planning and execution support
-CX metrics and ROI
-Customer-centric transformation and change management
-Leadership networking and coaching
First CX Knowledge Base
Discover CXpanda, a CX educational resource developed by ECC. CXpanda offers:
-Library covering over 15 CX topics.
-Content exclusively created for CXpanda.
-All resources verified by top names in the industry.
With AI-powered search, you can effortlessly find answers to any CX question.
First CX Knowledge Base
Discover CXpanda, a CX educational resource developed by ECC. CXpanda offers:
-Library covering over 15 CX topics.
-Content exclusively created for CXpanda.
-All resources verified by top names in the industry.
With AI-powered search, you can effortlessly find answers to any CX question.
First CX Knowledge Base
Discover CXpanda, a CX educational resource developed by ECC. CXpanda offers:
-Library covering over 15 CX topics.
-Content exclusively created for CXpanda.
-All resources verified by top names in the industry.
With AI-powered search, you can effortlessly find answers to any CX question.
Discover CXpanda, a CX educational resource developed by ECC. CXpanda offers:
-Library covering over 15 CX topics.
-Content exclusively created for CXpanda.
-All resources verified by top names in the industry.
With AI-powered search, you can effortlessly find answers to any CX question.
First CX Knowledge Base
Let's Chat
Let's Chat
contact us to explore the comprehensive range of services we offer tailored to your needs.
Let's Chat
contact us to explore the comprehensive range of services we offer tailored to your needs.
Let's Chat
contact us to explore the comprehensive range of services we offer tailored to your needs.
Let's Chat
Let's Chat
contact us to explore the comprehensive range of services we offer tailored to your needs.
Let's Chat
contact us to explore the comprehensive range of services we offer tailored to your needs.
First CX Knowledge Base
Discover CXpanda, a CX educational resource developed by ECC. CXpanda offers:
-Library covering over 15 CX topics.
-Content exclusively created for CXpanda.
-All resources verified by top names in the industry.
With AI-powered search, you can effortlessly find answers to any CX question.
First CX Knowledge Base
Discover CXpanda, a CX educational resource developed by ECC. CXpanda offers:
-Library covering over 15 CX topics.
-Content exclusively created for CXpanda.
-All resources verified by top names in the industry.
With AI-powered search, you can effortlessly find answers to any CX question.
Our Services
We align people, processes, and technology to better meet customer needs.
We partner with enterprises, government entities, and investors to embed customer centricity and unlock measurable business results. Our services are designed to meet you where you are - whether starting the journey or scaling transformation.
Consulting - workshops and advisory
Workshops
Practical, engaging, and tailored to your needs. Our workshops bring leaders and teams together to build shared understanding, develop skills, and apply customer-centric practices to real business challenges.
You can expect:
-
Hands-on exercises that move theory into action.
-
Alignment around customer value as a driver of profitability.
-
Tailored frameworks for leadership, processes, people, tech, or CX management.
-
Immediate takeaways that teams can start applying the next day.
Workshops are ideal when you want to spark change, align stakeholders, and build momentum fast.
Consulting
Long-term transformation, built with you - not just for you.
Our consulting engagements go beyond strategy slides. We roll up our sleeves to design, implement, and embed solutions that last:
-
Redesign operating models around customer, employee and business outcomes.
-
Prioritise initiatives for maximum value and efficiency.
-
Guide leaders and teams through change with trust and clarity.
-
Remove complexity, break silos, and build sustainable capabilities.
With consulting, we become an extension of your team - committed to your success, from first idea to full adoption.
.png)
Our Services
We offer our expertise in five principles of customer-centric harmony
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Leaders in technology, transformation and CX will gain solutions that truly enhance customer experiences.
We foster productive communication with stakeholders, encourage seamless collaboration across departments, improve the likelihood of successful technology implementation from the start, and help manage risks along the way.
Who is it for: Leaders in technology, transformation and CX
Services we offer:
Guiding customer-centric technology transformation:
-Organisational and customer needs assessment
-Customer journey mapping
-Capabilities vs customer needs mapping
-Readiness for change
-Functional requirements creation
-Navigating the complexities of requirements gathering, internal communication, trust management, launch and post-launch assessment
Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.
Who is it for: Leaders in technology, transformation and CX
Services we offer:
Empowering CX leaders with consulting, knowledge and tools:
-Customer centricity strategy
-Customer-centric transformation consulting
-Employee training and engagement workshops
-Customer journey mapping
-Voice of the customer, voice of the employee, voice of the process and voice for the business measurement programs
-CX program management
Market research
-CX metrics and ROI of CX
-Agile CX implementation
-CX education workshops
-CX knowledge base
Clients working with us can
achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.
Who is it for: Customer Operations, Process management, Project management, CX managers
Services we offer:
Cultivating seamless customer journeys through effective processes:
-Customer journey mapping and management
-Customer-centric process map creation
-Existing process alignment to customer needs
-Cross-functional collaboration facilitation
-Change management
-Effective set-up and management for contact centre business process outsourcing (BPOs)
We help businesses to create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.
Who is it for: Head of CX, HR director, Head of People and Culture, Internal communications manager
Services we offer:
Driving the shift toward a customer-centric culture
-Customer centricity strategy
-Customer-centric culture transformation roadmap
-Employee training and engagement workshops
-Keynote presentations
Internal communication planning and execution support
-CX metrics and ROI
-Customer-centric transformation and change management
-Leadership networking and coaching
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.
Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.
Build awareness and advocacy for CX throughout the organisation, secure executive sponsorship, invest in resources and technology, break down silos, gather and leverage customer insights, foster a culture of continuous improvement, and establish clear metrics for measuring CX success.
Empowering CX leaders with consulting, knowledge and tools:
Customer centricity strategy
Customer-centric transformation consulting
Employee training and engagement workshops
Customer journey mapping
Voice of the customer, voice of the employee, voice of the process and voice for the business measurement programs
CX program management
Market research
CX metrics and ROI of CX
Agile CX implementation
CX education workshops
CX knowledge base
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
Clients working with us can
achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.
Achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.
Achieve cross-functional collaboration, secure investment in technology and training, and a commitment to continuous improvement by infusing your organisation’s ways of working with customer-centricity.
Cultivating seamless customer journeys through effective processes:
Customer journey mapping and management
Customer-centric process map creation
Existing process alignment to customer needs
Cross-functional collaboration facilitation
Change management
Effective set-up and management for contact centre business process outsourcing (BPOs)
Leaders working with us will:
Grow their organisations sustainably by nurturing relationships with their best customer segments, fostering customer-centric culture, making wise strategic investments, safeguarding reputation, and inspiring others with genuine care.
Who is it for: senior leadership team in any organisation.
Services we offer:
Empowering leaders through customer-centric strategy and transformation:
-Customer-centricity assessment
-Customer-centric strategy
-Customer-centric transformation and change management
-Leadership networking and coaching
-Customer-centric operating model design
We help businesses to create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.
Create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.
Create a culture for customer success through clear communication, robust training and development programs, alignment of incentives and metrics, breaking down silos, collaboration, and visible leadership support for customer-centric initiatives.
Driving the shift toward a customer-centric culture:
-
Customer centricity strategy
-
Customer-centric culture transformation roadmap
-
Employee training and engagement workshops
-
Keynote presentations
-
Internal communication planning and execution support
-
CX metrics and ROI
-
Customer-centric transformation and change management
-
Leadership networking and coaching
-
Consulting - workshops and advisory
Workshops
Practical, engaging, and tailored to your needs. Our workshops bring leaders and teams together to build shared understanding, develop skills, and apply customer-centric practices to real business challenges.
You can expect:
-
Hands-on exercises that move theory into action.
-
Alignment around customer value as a driver of profitability.
-
Tailored frameworks for leadership, processes, people, tech, or CX management.
-
Immediate takeaways that teams can start applying the next day.
Workshops are ideal when you want to spark change, align stakeholders, and build momentum fast.
Consulting
Long-term transformation, built with you - not just for you.
Our consulting engagements go beyond strategy slides. We roll up our sleeves to design, implement, and embed solutions that last:
-
Redesign operating models around customer, employee and business outcomes.
-
Prioritise initiatives for maximum value and efficiency.
-
Guide leaders and teams through change with trust and clarity.
-
Remove complexity, break silos, and build sustainable capabilities.
With consulting, we become an extension of your team - committed to your success, from first idea to full adoption.
Our Services
We align people, processes, and technology to better meet customer needs.
We partner with enterprises, government entities, and investors to embed customer centricity and unlock measurable business results. Our services are designed to meet you where you are - whether starting the journey or scaling transformation.
We provide practical tools and frameworks to help organizations integrate customer centricity into their operations. We use a 5-Step Customer Experience Management Framework, created by ECC. Tried and tested with organizations worldwide, this framework offers a step-by-step guide to understanding and enhancing CX.
Our services include:
-
Facilitating CX strategy workshops and design
-
Developing governance, policies, and management frameworks
-
Optimizing standard operating procedures and measurement systems
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Building leadership programs focused on customer-centricity
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Providing resources for agile CX implementation and awards applications
