Challange 

High dropout rates due to lengthy approval times caused applicants to switch to competitors.

Approach

• Analysed the Voice of Customer (VOC) to pinpoint delays and assessed the end-to-end process.

• Streamlined approvals by removing redundant loops using lean methodology.

Result

• Approval times reduced from 10 days to 3 days, doubling application-to-loan conversion rates.

Get in touch with us. We can tailor customer-centric transformation to your organization.

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