Education Sector Client

Simplifying Processes to Improve Outcomes

Challange

Diverse learner needs and short course durations created complexity in prioritising impactful initiatives.

Approach

Developed a tailored CX strategy and conducted journey mapping workshops for key personas.
Introduced Agile CX implementation to reduce silos and enhance cross-functional collaboration.
Conducted mentoring sessions for CX leads to drive and sustain initiatives.

Result

Simplified payer processes, refined learner personas, and improved resource allocation for learner satisfaction.

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